Marketing and sales
NPS
Net promoter score: a measure of customer loyalty from one question, "How likely are you to recommend us?" on a scale of 0 to 10. The score is the share who answer 9 or 10 minus the share who answer 0 to 6.
You'll hear it as
NPS dropped ten points after the price rise.
Why it matters to you.
It's a crude number. The comments people leave alongside it are usually more useful than the score.
Also called Net promoter score.
Videos.
No video mentions NPS by name yet. These are on the same topic, Business & startups.