Ways of working
Ticket
One recorded piece of work or request in a tracking system such as Jira: a feature, a bug, a task. A support ticket is the same idea for a customer's problem.
You'll hear it as
Raise a ticket and we'll pick it up in the next sprint.
Why it matters to you.
In most teams, if it isn't in a ticket, it doesn't exist. Writing a good one (what's wrong, why it matters, what done looks like) is the fastest way to get your request done.
Videos.
Mentioned in 3 videos, plus more on Work-life & productivity.
Startup equity isn't worth a lower salary, watch on YouTube
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Too many meetings and no time left for the work itself? Stop scheduling the ones you call, push back…, watch on Instagram