Change management
Rules of change
The Technicians MBA's four rules for making a change work. Be compassionate (change is scary for people), responsive (adjust the plan to circumstances), adaptable (expect resistance and adapt to it) and prepared (think through the consequences). Remember them as CRAP, because without them the change will be.
You'll hear it as
We skipped the compassionate part of the rules of change, and it showed.
Also called CRAP rules.
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