Running systems
IT service management
How an organisation runs IT as a set of services for its users: handling requests, incidents, problems and changes in a consistent way. ITIL is the best-known framework for it. Often shortened to ITSM.
You'll hear it as
Raise it through the ITSM tool so it's tracked.
Also called ITSM, ITIL.
Related terms.
Videos.
No video mentions IT service management by name yet. These are on the same topic, AI & the tech industry.
Why your AI work looks like everyone else's, watch on YouTube
Has someone shown you a working POC and asked what's stopping the launch? A prototype that only worked for a…, watch on Instagram
Software outsourcing is what AI really threatens, watch on YouTube
Sometimes you have to scrap it all and start fresh. It's tough, but necessary for real progress., watch on Instagram