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Fintech

Chargeback

A card payment reversed by the customer's bank after they dispute it, with the money taken back from the business, usually plus a fee.

A plain-English explanation, not financial or tax advice. Rules and rates change, so check your own situation. For free, impartial guidance, try MoneyHelper. Disclaimer.

You'll hear it as

Chargebacks are up because customers don't recognise our name on their statement.

Why it matters to you.

Too many chargebacks and the acquirer can withhold money or stop processing for you.

Related terms.

Videos.

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